Refund Policy

Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

At Comval IT Solutions Pvt Ltd, our Refund Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable.Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

Coverage & Scope

This Refund Policy covers Comval’s action and approach towards refunds. This Refund Policy does not apply to the practices of companies that Comval IT Solutions Pvt Ltd does not own or control or of persons that Comval IT Solutions Pvt Ltd does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Comval IT Solutions Pvt Ltd ‘s websites link.

When Do You Quality For Refunds?

When you file a complaint to Comval IT Solutions Pvt Ltd , we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. Refund is only made in the extreme circumstances, when nothing good can be done to solve the issue.While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, refund may apply*

If the service has not yet started or any of the deliverables are not shared in part or full.
The issues with the project are beyond the scope of rectification/resolution/fixing.
You have not violated our payment terms for any of the ongoing contracts. Any violation for payments towards any services, stands the right to terminate any of the opened contracts with the client.
If there is any refund clause signed up in written before commencement of services.
You have not used any information for monetary/business benefits (gained during the course of association)
If there is no misconduct/unethical/abusive behavior shown or carried from the client's end during the tenure of service.
The reasons you made are valid/rational/realistic enough to qualify for a refund trial.
You have presented all the proofs and evidence surfacing your refund claim.
The refund claim is made within 10 working days of payment made or starting of service whichever is earlier.
The claim does not arise from any billing dispute coming from your bank or payment vendor

*Important Note: If any of the points mentioned above is found violated, your claim will be considered void. The decision on refunds is final and irrevocable.

When Are Refunds Not Applicable?

All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.

As there is time spent to achieve every milestone and complete every module, a refund is not be possible for work already completed.
In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous payment or deposit would be refunded.
No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.
There are no partial refunds for projects mid way through a milestone phase.
No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled.
SEO and digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.
We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.

How The Refund Takes Place?

Pre-Refund

Refund query is processed, analyzed and checked for veracity
Match the query with the agreeable parameters and valid reference points
Arrange for refunds in permissible situations and settle fully or partly, as the case may be

Post-Refund

Sign a proof agreement
Unless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course

Transaction

The refund may take 15-20 business days to process for domestic transactions and 20-25 working days for international transactions. The refunds can also be processed either in one time or in milestones at the sole discretion of Comval IT Solutions Pvt Ltd. You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.

Changes

Comval IT Solutions Pvt Ltd may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates.For more information on our Refund Policy, contact us at accounts@comvalitsolutions.com

Note: The refund policies are subject to amendments and only the recent policies will be considered applicable for the cases of refund in case there was no contract signed with any specific clauses for refund during signing up for services.